Digital tools: customer enquiry and booking systems

Training to set up enquiry capture, booking steps, and follow ups. This is capability building, not implementation.

Who it is for

  • Businesses missing follow up on enquiries.
  • Teams handling bookings by phone or inbox.
  • Owners wanting a simple booking flow.

What you learn

  • How to map the enquiry to booking journey.
  • What to automate and what to keep manual.
  • Simple follow up rules that improve conversions.

What you leave with

  • An enquiry map and booking checklist.
  • Email and SMS follow up templates.
  • A short action plan for next steps.

Delivery options

One-to-some (group training).

In-person Auckland or online session.