Digital tools: artificial intelligence for small business

Who it is for: owners and teams needing faster admin work.

What they learn: safe AI use, prompt basics, review workflows.

What they leave with: prompt pack and usage checklist.

Eligible subject: Digital tools and business systems.

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Digital tools: customer enquiry and booking systems

Who it is for: businesses losing enquiries between steps.

What they learn: booking flow setup and follow-up basics.

What they leave with: enquiry map and booking checklist.

Eligible subject: Digital tools and business systems.

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Digital tools: CRM basics for small teams

Who it is for: teams needing clean customer records.

What they learn: pipeline stages, fields, and data hygiene.

What they leave with: CRM setup plan and field list.

Eligible subject: Digital tools and business systems.

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Digital tools: cloud storage and file setup

Who it is for: teams wasting time finding files.

What they learn: folder structure, naming, and access basics.

What they leave with: file map and tidy-up checklist.

Eligible subject: Digital tools and business systems.

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Marketing: website promotion and lead generation

Who it is for: businesses needing consistent enquiries.

What they learn: offer basics, lead sources, tracking.

What they leave with: lead plan and message templates.

Eligible subject: Marketing, lead generation, promotion.

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Business systems: organisational efficiency and information flow (Excel + light automation)

Who it is for: owners with manual steps and messy records.

What they learn: information flow mapping, Excel basics, and automation opportunities.

What they leave with: process map and tracking templates.

Eligible subject: Business systems, record keeping, efficiency and automation.

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